Shipping & Delivery

 

Shipping Information:

​

All orders benefit from FREE delivery option through our 24-hour Courier Service, ensuring swift and reliable shipping. Please note that certain postcodes, including those in the Scottish Highlands, Scottish Islands, and Off-Shore locations, are excluded from free delivery. If your

delivery address falls within these exclusions, kindly contact us for a customized quote.

​

Delivery Restrictions:

​

Due to recent misuse issues with Nitrous Oxide, we do not ship to the following places:

​

• Universities (including Halls of Residence)

• Colleges

• Schools

​

Our couriers do not deliver to PO Boxes.

Delivery Guidelines:

​

To ensure a smooth delivery process, we request your cooperation:

​

• Provide a valid phone number for contact in case of delivery issues.

• Refrain from accepting a damaged package.

• Double-check and provide accurate address information to avoid additional fees.

​

Next Day Delivery:

​

Orders placed before 1:00 pm on a working day (Mon-Fri) are to arrive at your doorstep the next working day. This excludes Bank Holidays & Eid Days. For Saturday deliveries place your orders on Thursday and select the £12.95 Saturday delivery option at checkout. Please note that it is your responsibility to ensure Saturday delivery by selecting the appropriate delivery option before Friday. Refunds will not be issued for orders selecting Saturday delivery on Thursday after 11pm.

 

Acts of God:

​

Please note that 'Acts of God' are not covered by the next day delivery guarantee. Extreme weather conditions may cause delays beyond our or our courier's control.

​

Dispatch & Delivery Process:

​

Our dispatch and delivery process includes:

​

1. Leaving your mobile number and email address at checkout.

2. Receiving a dispatch notification when your order leaves our warehouse.

3. Receiving a text and email on the delivery day with an allocated 1-hour time slot.

​

Theft Prevention:

​

We accept no liability for successfully completed deliveries not taken possession of. If you choose to have your goods 'left safe,' please be aware that you cannot claim compensation if they go missing.

​

Privacy Policy:

​

Our Privacy Policy complies with the General Data Protection Regulation (GDPR). It outlines the information collected, its use, and your rights. We prioritize the protection of your privacy and data.

​

Returns & Replacements:

​

Refer to our Returns Policy for information on returning items within the cooling-off period. Customers in the European Union have a 14-day cooling-off period, allowing them to withdraw from a purchase.

​

Payment, Pricing & Promotions:

​

We accept major credit and debit cards, processing secure payments via Stripe/Square/Paypal. Prices are regularly monitored, and occasional promotions may be offered. Pricing changes may occur without prior notice.

​

Data Security:

​

Our robust security measures include PCI-DSS compliance, top-end firewalls, 3D-Secure, Address Verification Service (AVS), and strict adherence to data protection standards.

​

​

Misuse & Safety:

​

Products must be used only for catering purpose, and customers confirm they are at least 18 years old. We strictly prohibit sales to individuals under 18 or those suspected of misuse. Customers are urged to read safety instructions and guidelines before using cream chargers.

​

eCheck PayPal:

​

By choosing to pay via eCheck through PayPal, you acknowledge and agree to the following terms:

​

1. Delivery Timeframe: Buyers opting for eCheck PayPal as their payment method are not eligible for next working day delivery. This is due to the nature of eCheck payments, which typically take 4-7 working days to clear.

2. Processing Time: Your order will be processed once the eCheck payment has been successfully cleared by PayPal. Please allow for additional processing time beyond the standard processing period associated with other payment methods.

3. Delivery Schedule: The delivery schedule will commence upon clearance of the eCheck payment and not at the time of order placement.

4. Eligibility: Only orders paid through alternative payment methods that offer immediate payment confirmation are eligible for next working day delivery.

5. Communication: We will notify you once the eCheck payment has cleared and your order is processed for shipping.

6. Refunds: In the event of a refund request for orders paid via eCheck, the refund will be issued once the original eCheck payment has been cleared and settled.

7. Compliance: By proceeding with an eCheck PayPal payment, you agree to comply with PayPal's terms of service and any applicable regulations regarding eCheck transactions.

​

Excluding the following postcodes: Scottish Highlands ? AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 Scottish Islands ? HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, HS, IM, TR3-25, Ireland, The Channel Islands, Isle of Man & Isles of Scilly.

​

Please note that these terms and conditions are subject to change without prior notice. It is your responsibility to review them periodically for any updates or amendments.

​

Damaged or Faulty Items

​

If you receive a parcel with any damages or faults, it is crucial to report them to our Customer Care Team within 2 working days. You can contact us by email to report such issues.

​

In these cases, we will gladly offer a replacement or a refund for the item, provided you report it within 2 working days. We may need the damaged or faulty item to be returned to us. We can arrange a collection or ask you to post it back to us, and we will reimburse the charges. If we arrange the collection of damaged or faulty items, we strive to accommodate your schedule and collect from a suitable address.

​

After we receive the product and conduct testing, we will inform you if it is found to be in good working order. If the item is found to be undamaged and functional, we will deduct a £10 collection fee from the refund or offer to return the item to you. If the product is confirmed to be faulty or damaged, there will be no charge.

​

Our goal is to ensure your satisfaction with your purchase, and we are here to assist you throughout the process. If you have any questions or concerns, please contact our Customer Support Team.

​

Unwanted Items

​

If you wish to return your order, please do so within 14 days of receiving it. The cost of returning the goods is your responsibility. We can arrange a collection with our couriers for unwanted items, but there will be a charge of £10 per parcel for this service. If the arranged collection fails, an additional £10 per parcel fee will apply.

​

While the goods are in transit until they reach our offices, you are responsible for them. Any loss or damage during transit will be your responsibility, and you may need to address it with your delivery service providers.

​

Once we receive the returned goods, we will issue a refund for the value paid for those items. The original shipping cost will not be refunded. To be eligible for a refund, all unwanted items must be in unused condition and in their original packaging.

 

For example, If you have received a box that contains 6 cylinders, all 6 cylinders but be unused and sent back to us in its original packaging for resell.

​

Incorrect Item Received

​

Our team takes the utmost care in packing our orders. However, should you receive an incorrect item from us, please get in touch with our Customer Support Team within 2 working days and include pictures showing the incorrect item and the packaging it was in. They will assess the situation and determine the most appropriate course of action.

​

You may be asked to return the incorrect item to us via your local post office, and upon providing proof of receipt, we will refund the postage charges. Alternatively, we may arrange a collection of the item from your location at no cost to you. Rest assured, we will strive to accommodate your schedule and collect the item at a convenient time and from a suitable address. Our goal is to resolve the issue swiftly and smoothly to ensure your satisfaction.

​

Goods Returned but Lost in Transit

​

When returning goods to Discount Cream, we advise customers to handle them with reasonable care until they reach us. To ensure the safe return of the goods, we recommend using a secure and traceable delivery service and suitably packaging the items for transit. It is essential to obtain a receipt as proof of postage. The safe return of goods is the responsibility of the customer, including any damages incurred during the return.

​

In certain situations, we may either arrange for the collection of the goods or instruct you not to return them to us. If your parcel gets lost in transit during the return process, please file a claim directly with the courier used for the return. Discount Cream will not be held liable for items lost in transit during the return.

​

Refunds & Replacements

​

We aim to process and handle all returns within 14 working days after receiving them. If you opt for a refund, the time it takes to appear in your account depends on your provider and account type, typically taking around 3 days but can take up to 5.

If you choose a replacement, the delivery will follow the standard delivery time for your region, as indicated on our delivery page. If we have organized your return on your behalf with one of our couriers, the cost of the return will be deducted from your refund total. If you miss the collection appointment, this charge will also be deducted from your total refund.

​

Cancellation of Orders That Haven’t Been Shipped

​

Once an order is placed, our team begins processing it as soon as possible for speedy delivery. If you wish to cancel your order before dispatch, you can contact our Customer Care team to request this. Our team will do their best to arrange this before the product is dispatched. However, once the dispatch process begins, we are unable to cancel orders, and the return process must be followed.